info [at] birdiesync.comE-mail Us Directly

The installer doesn't detect that the mobile device is connected.

The installer doesn't detect that the mobile device is connected.
First of all, is the operating system of your mobile device "Windows Mobile" ? By now, BirdieSync doesn't support other operating systems like Blackberry or Symbian. If you still have a problem with your Windows Mobile device, you may try to restart ActiveSync or restart the WMDC.