Error Syncing - Lightning/BirdieSync 1.7.1.2

[Deckham]

Hi there
Would appreciate assistance.

Thunderbird 2.0.0.22
Lightining
BirdieSync 1.7.1.2
Windows XP SP3
ActiveSync 4.5
HTC TyTyN II, running WM 6 Pro

After experiencing syncing issues, I realised Thunderbird had been upgraded.
I uninstalled BirdieSync (from mobile as well), downloaded and installed 1.7.1.2 from home page download section.
Syncing in ActiveSync remains the same:

Synchronization cannot be completed successfully. Reconnect your device and try again. If the problem persists (etc etc...)

This remains the same after several attempts at uninstalling/reinstalling.

Would greatly appreciate prompt assistance, as syncing is crucial to my work environment.

Cheers

[Birdy]

Hello Deckham,

After having closed Thunderbird/Sunbird, disconnected, reconnected your mobile device and waited for the end of the synchronization, could you send your logs with the Thunderbird/Sunbird menu "Tools/BirdieSync/Archive logs..." to support(at)birdiesync.com ?
Thanks.

[Deckham]

Done!!

(thanks for the quick reply)

[Birdy]

Thanks for the logs. It seems that ActiveSync doesn't load BirdieSync mobile part for some reason.
Could you try to soft reset (reboot) your mobile device ? Then reconnect it.

If it still doesn't work, could you delete ActiveSync partnership ?
XP: Delete you ActiveSync partnership (In ActiveSync window, menu "Tools/Delete mobile device")
Vista: Delete your Windows Mobile Device partnership (In Windows Mobile Device Center window, "End a partnership")
Then select again the categories you want to synchronize.

Before any operation, I strongly suggest you to BACKUP your data as mentioned in this FAQ topic:
http://www.birdiesync.com/how-can-i-backup-my-data

[Deckham]

(XP SP3)

I have tried hard/rebooting the mobile previously - I'll try again now....

nope...same thing.

I'm a little hesitant in deleting the partnership.
I have copied over the Thunderbird profile to a backup disk....but it's worrying.

[Birdy]

You mentioned "I have tried hard/rebooting the mobile previously". Did you mean that you performed a "hard reset" on the mobile device ?
Could you confirm that you presently have no data on the mobile device at the moment ?

[Deckham]

Ahm - no - that's not what I meant or understood.
By 'reset', I mean that I used the reset button on the device to hard-reboot.
When I install BirdieSync, I also go through the installation process on the phone.

[Birdy]

OK. So you did a "soft reset": it simply reboots the mobile device.

If your Thunderbird items are up to date and you haven't modified your items on the mobile device since your last synchronization I would suggest you to remove the partnership and since you are on XP choose "REPLACE" when you establish the new partnership to keep all your desktop items and use them to replace the mobile device ones (caution: all your mobile device items will be deleted before the synchronization). Don't select Outlook categories (contacts, calendar, tasks and e-mails) but select BirdieSync categories (cards, events, tasks or mails).

Before any operation, I suggest you to backup your data as mentioned in this FAQ topic:
http://www.birdiesync.com/how-can-i-backup-my-data
(you may use PPCPimBackup to bakcup your mobile device items)

[Deckham]

I'll give this a shot tomorrow, and get back to you

[Deckham]

Thanks for your help till now - don't give up on me yet!

Ok - After attempting to try your previous suggestion, I find that I cannot delete the mobile device from ActiveSync - because it is greyed out. This is from the 'File/Delete Mobile Device' menu. Is the only other option to uninstall ActiveSync?

[Birdy]

It doesn't uninstall ActiveSync but it resets all the links established between your mobile device and the desktop. It will be as if your mobile had never been synchronized.
To delete the partnership, the mobile device must be disconnected, otherwise the menu is grayed out.

[Deckham]

The problem is now solved.
Deleted the partnership between desktop and mobile, then re=established using 'replace on mobile' option.

Thank you for your help and support

Cheers

[Birdy]

Good news ! Thank you for the update.