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Disappearing history

Posted: Tue Aug 28, 2018 9:50 am
by arwvet
I'm using BirdieSync It's set to retain diary entries for one year. Sync is set to merge all calendars. Recently, we've noticed that only some of the events are retained: mostly ones which repeat, and a few others. Deletions affect events older than 30 days, so our history is almost blank. How can we make it behave the way we want it to?


Re: Disappearing history

Posted: Mon Sep 03, 2018 9:09 am
by Birdy
Hello Andrew,

While your mobile device is connected, (this is important to be able to retrieve its log), would it be possible to build a log archive with BirdieSync menu "Help/Archive logs..." and send to support(at)birdiesync(dot)com ?
I would need it to investigate on the problem.