Hello bordersc,
After looking through the contacts on my phone, I realized that there were several contacts that I no longer wanted/needed on my phone. Thinking that I could just delete all contacts on my phone and re-sync to have them re-update from the source seems to have been an erroneous thought.
The main principle of BirdieSync is that every operation performed on one source is replicated on the other source. So if you delete all your contacts on one source, then the synchronization will remove these contacts in the other sources (by default it displays a warning and asks for confirmation).
I even tried deleting the source (destination) phone and setting it up again, but that doesn't appear to be working, either.
If you removed a source in BirdieSync configuration and created it again, synchronization of all address books in this source should have been reset. So if you correctly selected the address books to be synchronized in this (new) source, contacts should have been transfered from Thunderbird.
There are two ways to reset the synchronization and prevent the unwanted deletions:
Before any operation, I suggest you to backup your data as mentioned in this
FAQ topic.
Ensure that the preview of operations before synchronization is enabled: use menu File/Preview options (the option must be checked in blue), or the "Preview operations" icon on the right of the main synchronization progress bar (the button is COLORED if the preview is enabled)
If you use the Assistant:
Caution: This solution will replace ALL the address books that were selected to be synchronized with address books coming from other sources.
- Open BirdieSync Main window (double click on BirdieSync green icon in Windows task bar)
- Open BirdieSync menu "Assistant / Reset synchronization"
- Select the source where all the contacts were deleted
- Select "Contacts"-
- Click "Next"
- Select the second option "Replace <your source name> with contacts from other sources" (second choice)
- Click "Accept"
- Launch synchronization
If you wish to reset synchronization manually:
This solution is suitable if you wish to only reset synchronization and replace contacts in a unique address book.
- Open BirdieSync Main window (double click on BirdieSync green icon in Windows task bar)
- Select "Configuration" view
- Select the source where all the contacts were deleted in "Sources" column
- Select "Contacts" in "Contents" column
- Select the address book where all your contacts were deleted
- Above the address book list, click on the button on the right, with a circular arrow and a point, and select "Replace this address book with address books from other sources"
Caution: This option will remove all contacts in this address book (in this situation it shouldn't matter since this address book should be empty)
- Launch synchronization
You may find more information in BirdieSync Help (menu "Help/Help...") in section "Configuration/Synchronization mode".
Note that It might have been possible to select "Combine" instead of "Replace" if you wished to keep contacts still present on the source where contacts were deleted, but it could possibly lead to duplicates at the end of synchronization.
Always check the upcoming operations in the "Operations preview window". Cancel synchronization if it doesn't suit your needs.
If you still have problems, please build a log archive with BirdieSync menu "Help/Archive logs..." and send BirdieSyncLog.zip to support(at)birdiesync(dot)com so that your configuration is checked.
Thanks.