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new conact not syncing

Posted: Tue Feb 12, 2019 1:00 am
by AlexP
Hello, Expect I am doing something wrong. S8 and win7. BirdieSync Thunderbird 60.5.0.
Added new contact on phone. When I edit it it says birdiesync twice in the upper left. Yet it doesn't appear in my TBird address book after a Sync. Not errors that I can find: History does not show new one, no conflicts, failures or errors?

What am I overlooking?

Re: new conact not syncing

Posted: Tue Feb 12, 2019 2:49 pm
by Birdy
Hello Alex,

If the contact is not synchronized, it may be that its address book is not selected to be synchronized.
If you reconnect the Android device, do you still have the same problem ?
Does this contact belong to a group on Android ? Or no group ?
Did you select to be synchronized the address book on Android where this contact is located ? (belonging to BirdieSync account in your case)

Note that while your Android device is connected, you can check the content of each address book in BirdieSync Configuration, by selecting it in the address book list. The contacts should be listed on the right. This way, you may check if the address book selected to be synchronized contains the contacts you wish to synchronize (note that it may be necessary to manually refresh this list if you've just created a new contact).
You may find more information with BirdieSync menu "Help/Help..." in section "Configuration/Item view".

If you still have problems, could you please build a log archive with BirdieSync menu "Help/Archive logs..." and send to support(at) so that I can check your current configuration ?


Re: new conact not syncing

Posted: Wed Feb 13, 2019 12:16 am
by AlexP
Hi Birdie,
Thanks for replying. So I am on BirdieSync on the PC. I select Users: me
Sources My phone
Contacts Syncronization
Then in the address book pane, I see two entries for the address book I am interested in
1st has
2nd has BirdieSync
Sync is on for the first and off for the second.

Can you enlighten me why there are two for this address book and why the one is on and the second not. (Contact I was concerned with is in second which has sync off.)


Re: new conact not syncing

Posted: Thu Feb 14, 2019 4:36 pm
by Birdy
"" is the default local account that Samsung devices use to store contacts. It is usually recommended to use this account because the Contact app is perfectly suited to manage this account (for instance postal address may be split into street, zip code, town, etc.). That's why I usually recommend to use this account.
So if you create a contact in Device account (not BirdieSync account) on your Android device, the contact should be stored in "".

Synchronization of BirdieSync account address book:

If you prefer to use local BirdieSync account instead to store your contacts, then it's necessary to select it to be synchronized in BirdieSync configuration instead of "". Be aware that if you uninstall BirdieSync app, Android will remove BirdieSync account with all its contacts and events (BirdieSync app cannot have any control about it).

If you wish to change the address books which is selected to be synchronized ("BirdieSync" instead of ""), the easiest way is to use BirdieSync assistant (menu "Assistant / Configure synchronization), selecting "Unique address book" mode.

Alternatively you may change the configuration manually:

These steps consider that address book mode is set to "Account" (which is the case if you have "" and "BirdieSync" address books listed).

- In BirdieSync Main window on the PC, select "Configuration" view
- In "Sources" column, select your Android source
- In "Content" column, select "Events"
- Set OFF the synchronization of ""
- Select "" address book and above the address book list click on the button with the circular arrow and the point, and select "Combine this address book with address books from other sources".
(this will reset synchronization between "" and Thunderbird address book)
- Select "BirdieSync" account address book and above the address book list on the right, click on the gear button and select "Set this address book as Main".
(this will allow to synchronize with the address book in Thunderbird also set as Main)
- Set ON "BirdieSync" address book

This way, "BirdieSync" address book on Android will be synchronized with Thunderbird address book selected to be synchronized, and set as Main.

You'll find more information in BirdieSync help (menu "Help/Help..." in section "Configuration/Folder").

Ensure that the preview of operations before synchronization is enabled: use menu File/Preview options (the option must be checked in blue), or the "Preview operations" icon on the right of the main synchronization progress bar (the button is COLORED if the preview is enabled)

Before any operation, I suggest you to backup your data as mentioned in this FAQ topic:

Re: new conact not syncing

Posted: Thu Feb 21, 2019 1:47 am
by AlexP
Sounds like the BirdieSync address book is not ideal and I have changed my default now to be "Phone".

I could not find a way to move the entries from the one to the other. So I only had about 10 or 15 of them so I moved them manually. I deleted the ones that were on the Birdiesync account. Curiously they still show up from the PC BirdieSync configuration screen.

But I think I am in business and now I am backing up and syncing what I think (or thought) I was.

Thank you for the help