Unexpected Error on sync

If BirdieSync 3.x constantly replaces your girlfriend's photo with your mother's one, this forum is for you...
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Maarp
Posts: 7
Joined: Mon Dec 01, 2014 10:04 pm

Unexpected Error on sync

Post by Maarp »

Hi all,

I've just started to experience a failure on syncing. I'm using Thunderbird 60.5.0 and Birdiesync 3.2.2.2 for the PC. The sync process starts ok, determines the number of items to sync and then immediately fails with an "Unexpected Error"

Can anyone help?

many thanks

Warwick

Birdy
Site Admin
Posts: 3093
Joined: Tue Apr 18, 2006 11:43 am
Contact:

Re: Unexpected Error on sync

Post by Birdy »

Hello Warwick,

While your mobile device is connected to BirdieSync server, could you please build a log archive with BirdieSync menu "Help/Archive logs..." and send BirdieSyncLog.zip to support(at)birdiesync.com ?
Thanks.
Birdy

Maarp
Posts: 7
Joined: Mon Dec 01, 2014 10:04 pm

Re: Unexpected Error on sync

Post by Maarp »

Hi Birdy,

Thanks for the help, it turned out to be a badly formatted contact and I've fixed the problem per your email.

Cheers

Warwick

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