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Windows client Check for Update doesn't find

Posted: Sat Oct 08, 2016 5:43 am
by mikeduncan177
Hi Birdie,
I got notification about version of the Windows client through my BirdieSync Forum subscription. I expected to be able to go to the Menu "Help | Check for Update" and see an offer to download the newest version, as I have done many times in the past. Unfortunately, I got the message "You already have the latest version". Checking "Help | About" showed that I was running and not

I had to go to the Download tab on the web site to get the latest version. Once I had downloaded from there, the install ran into a slight problem with Norton Security detecting it as potential malware. I decided to "risk" un-quarantining your setup file and then the installation completed successfully.

I have the Norton Security History to show what was being flagged. Norton does analyze these potential threats, but I thought you might want to review this, in case you have to talk to Norton Security personnel.

I am sending these pdf files as attachments in an e-mail to Support with the subject the same as this posting.

Re: Windows client Check for Update doesn't find

Posted: Sat Oct 08, 2016 11:15 am
by Birdy
Hello Mike,

The mechanism which checks available updates has been modified to offer updates progressively to users. The last version you had ( may not return that a new version is available, even if you check it manually. This will no longer be the case with new version that you installed (if you manually check, a new version will be displayed if available). So this behavior is transitional.

Sometimes anti-virus detect false positive with BirdieSync installer. You can check the downloaded file with Virustotal which will check it with more than 50 antivirus.
I tested the file downloaded from BirdieSync web site and no problem was found (with Symantec definition 20161008)
I also tested the installation dll and only Symantec reported a problem among the 55 antivirus. I reported the false positive to Symantec.

As a general recommendation, always check that you have the last version of the anti-virus and also the last version of the virus database definitions. Updating to the last versions usually solves the problem.

Re: Windows client Check for Update doesn't find

Posted: Sat Oct 08, 2016 8:57 pm
by mikeduncan177
Thanks for your quick response. I do update Norton Security's malware definitions as quickly as possible, using their automatic LiveUpdate.

Just glad that you didn't find anything that needed fixing.

BTW, BirdieSync product is just great....every day I can rely on it to keep my calendar and contacts up to date, Thanks for the great product. I was very happy to renew my license for another year.