BirdieSync updated and now all contacts are gone.

If BirdieSync 3.x constantly replaces your girlfriend's photo with your mother's one, this forum is for you...
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mrsocks
Posts: 7
Joined: Wed Mar 17, 2010 1:18 pm

BirdieSync updated and now all contacts are gone.

Post by mrsocks » Fri Dec 28, 2018 6:15 pm

Birdie Sync updated and now all the contacts in my list are gone.
Of course I havent backed up a in bit and want to keep the changes I made locally to my contacts.

What needs to be done to find the contacts on my phone?

Thanks.

Birdy
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Posts: 3064
Joined: Tue Apr 18, 2006 11:43 am
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Re: BirdieSync updated and now all contacts are gone.

Post by Birdy » Wed Jan 02, 2019 10:56 am

Hello mrsocks,

When you say "updated", do you mean that you installed a new version of BirdieSync ? If yes, was it on your mobile device or on the PC ?
On which device did you contacts disappeared ?
If you have an Android device, did you uninstall BirdieSync app before reinstalling it ?
If yes, did you store your contacts in BirdieSync local account ?

Unfortunately, if the contacts were deleted on the mobile device, I don't know a way to recover them unless you previously made a backup as recommended in the installation.

Presently I'm not aware of a problem in BirdieSync which could lead to the loss of contacts after an update. While your mobile device is connected, could you please build a log archive with BirdieSync menu "Help/Archive logs..." and send BirdieSyncLog.zip to support(at)birdiesync.com.

Thanks.
Birdy

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