Hi all,
Since my purchase of BirdieSync I acquired a new phone but I think, as far as I remember, that it already worked with this one...
When I launch thunderbird and access to the license dialog box, I receive a message telling me that my trial is over....
How to solve this please ... ?
My license can not be registered
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- Posts: 38
- Joined: Tue Jun 26, 2007 6:32 pm
- Location: France
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My license can not be registered
Regards,
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Claude Renaud
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Claude Renaud
Re: My license can not be registered
Hello Claude,
After having closed Thunderbird/Sunbird, disconnected, reconnected your mobile device and waited for the end of the synchronization, could you send your logs with "Tools/BirdieSync/Archive logs..." to support(at)birdiesync.com ?
Thanks.
After having closed Thunderbird/Sunbird, disconnected, reconnected your mobile device and waited for the end of the synchronization, could you send your logs with "Tools/BirdieSync/Archive logs..." to support(at)birdiesync.com ?
Thanks.
Birdy
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- Posts: 38
- Joined: Tue Jun 26, 2007 6:32 pm
- Location: France
- Contact:
Re: My license can not be registered
Birdy,
The problem in my case is that no synchronization occures...
I sent you my BirdieSync log....
Configuration :
ASUS P750 on windows mobile 6.0.
Before I have a HTC Athena PDA Phone device and it works
Is a license created for a specific phone or not ?
The problem in my case is that no synchronization occures...
I sent you my BirdieSync log....
Configuration :
ASUS P750 on windows mobile 6.0.
Before I have a HTC Athena PDA Phone device and it works
Is a license created for a specific phone or not ?
Regards,
--
Claude Renaud
--
Claude Renaud
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- Posts: 38
- Joined: Tue Jun 26, 2007 6:32 pm
- Location: France
- Contact:
Re: My license can not be registered
Progress on my problem...
I installed the latest 1.7 beta version.
The results were the same thus, my Birdiesync copy launches in trial mode and in the license dialog box I have the message that the period is over...
I also deleted and recreated my partnership on my PDA Phone.
I installed the latest 1.7 beta version.
The results were the same thus, my Birdiesync copy launches in trial mode and in the license dialog box I have the message that the period is over...
I also deleted and recreated my partnership on my PDA Phone.
Regards,
--
Claude Renaud
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Claude Renaud
Re: My license can not be registered
Je vous ai renvoyé une réponse directement par mail suite à l'analyse des logs.
Birdy
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- Posts: 38
- Joined: Tue Jun 26, 2007 6:32 pm
- Location: France
- Contact:
Re: My license can not be registered
Ok ! j'ai vu ça ... mais malheureusement, (je sais que ce n'est pas bien) je n'ai plus le mail d'origine, devrais-je racheter une licence ?
P.S. : je ne reçois pas de notifications par e-mail du forum est-ce normal ?
P.S. : je ne reçois pas de notifications par e-mail du forum est-ce normal ?
Regards,
--
Claude Renaud
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Claude Renaud
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- Posts: 38
- Joined: Tue Jun 26, 2007 6:32 pm
- Location: France
- Contact:
Re: My license can not be registered
Everything is working now even with the 1.7 beta.
For the mail notification of the forum, the problem is solved, the notification ends in my spam folder...
Thank for your help !
For the mail notification of the forum, the problem is solved, the notification ends in my spam folder...
Thank for your help !
Regards,
--
Claude Renaud
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Claude Renaud